Occupational Duties
Install, Configure & Test
Install, configure, and test appropriate network components or devices securely to well-defined specifications whether physical or virtual
Acquire & Analyse
Acquire and analyse network performance data to monitor network activity
Optimisation
Optimise and maintain the performance of network systems or services in line with well-defined specification whether physical or virtual
Problem Solving
Investigate and problem solve to address technical performance issues in networks to return the network to successful operation and escalate as necessary
Upgrades
Undertake upgrades to a network including physical or virtual systems
Written Requirements
Interpret written requirements and technical specifications in relation to delivery of network systems and services
Policies & Records
Maintain accurate logical records in line within organisational policy when carrying out network tasks
Self Scheduling
Use operational data to manage weekly work schedule in an efficient and cost effective way
Impact & Risk
Consider the impact and risks when implementing network changes in line with work activities and escalating as required by organisational policies
Communication
Communicate technical network requirements effectively and professionally with a range of stakeholders ensuring stakeholder relationships are maintained
Self Learning
Practice continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
Digital Context
Incorporate considerations of the requirements of the wider digital context in which they operate to ensure that network engineering activities are carried out effectively
Standards, Policies & Security
Ensure all network engineering activity complies with organisational policies, technical standards, Health and Safety legislation, data security requirements, professional ethics, privacy and confidentiality
High Quality Service
Deliver and manage a high quality service under pressure
Deliver efficient operation and control of IT infrastructure
Information Communications Technicians make their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Apprentice learners on this programme provide support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.
Occupational Duties
Technical Support
Provide technical support to customers both internal and external through a range of communication channels.
Troubleshooting
Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools.
Technical Specifications
Interpret technical specifications relevant to the ICT task.
Security
Apply the appropriate security policies to ICT tasks in line with organisational requirements.
Processes
Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues.
Communication
Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations.
Testing
Apply appropriate testing methodologies to hardware or software or cabling assets.
Professional Development
Practice guided continuous self learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development.
Issue Management
Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues.
Occupational Duties
Marketing Planning
Contribute to the marketing plan, delivery or evaluation of strategic marketing activity
Customer Data
Use a CRM to maintain accurate customer data
Emerging Trends and Technology
Identify and use relevant/emerging trends, solutions and technologies
Monitoring
Contribute to the monitoring of marketing expenditure and activities
Research Methods
Use appropriate primary and/or secondary research methods
Research Data
Use research data to inform marketing decisions
Content Creation
Source, create and edit content
Marketing Materials and Assets
Support / manage cataloguing of offline and digital marketing materials and assets
Content Management
Publish, monitor and respond to content
Marketing Activities
Support the administration of marketing activities
Campaign Monitoring
Monitor, optimise, analyse and evaluate marketing campaigns and channels
Source, format and present data securely in a relevant way for analysis using basic methods; to communicate outcomes appropriate to the audience; analyse structured and unstructured data to support business outcomes; blend data from multiple sources as directed and apply legal and ethical principles when manipulating data.
In their daily work, an employee in this occupation interacts with a wide range of stakeholders including colleagues, managers, customers and internal and external suppliers.
Occupational Duties
Source data from a collection of already identified trusted sources in a secure manner
Data is collected securely from trusted sources in line with current company requirements informed by relevant regulatory and legal standards and industry best practice
Collate and format data to facilitate processing and presentation for review and further advanced analysis by others
Data collated and formatted according to company procedures and recognised industry good practice
Present data for review and analysis by others, using required medium for example tables, charts and graphs
Data is presented in an appropriate format for review and analysis in line with company procedures and industry best practice
Blend data by combining data from various sources and formats to explore its relevance for the business needs
Data is blended ensuring that accuracy and consistency is maintained in line with current company requirements informed by relevant regulatory and legal standards and industry best practice
Store, manage and share data securely in a compliant manner
Data is stored, managed and shared in line with organisation, legal and regulatory requirements
Collaborate with people both internally and externally at all levels with a view to creating value from data
The employee is able to confidently engage with people internally and externally at all levels in a professional manner
Validate results of analysis using various techniques, e.g cross checking, to identify faults in data results and to ensure data quality
Results are validated in line with organisation and project data quality requirements
Practise continuous self learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
Articulate the latest technology trends affecting data analysis and can communicate the impacts of latest trends
Analyse simple and complex structured and unstructured data to support business outcomes using basic statistical methods to analyse the data
Data is structured in a way that meets business outcomes
Communicate results verbally, through reports and technical documentation and tailoring the message for the audience
Results from data communicated in line with audience requirements
Occupational Duties
Provide technical support to customers
Maintain security of data by applying the appropriate policies and complying with legislation
Undertake basic data analysis utilising appropriate digital technologies
Store, manage and share data securely in a compliant manner
Collaborate with stakeholders to manage expectations
Take responsibility for own continuous professional development
Manage time, prioritising digital support workflow to meet critical milestones
Document actions to ensure a clear audit trail and progression of issues
Occupational Duties
Interpretation
Take and interpret given software development requirements to estimate effort to deliver the work product to enable accurate costs to be established
Sequencing & Structuring
Break software development activities down into logical units of work to enable sequencing and ensure the best possible structuring of activities to deliver a high quality product right first time
Report & Audit
Report progress accurately throughout the development life-cycle stages to ensure adequate audit trails of key worksteps such that the organisation can demonstrate how the product has been created for quality and commercial purposes
Solutions
Identify and report any impediments to software development activities and propose practical solutions
Customer Requirements
Convert customer requirements into technical requirements, both functional and non-functional to ensure that customers’ expectations are accurately reflected in the software products developed
Best Practice & Quality Standards
Identify and select the most appropriate technical solution, taking into consideration coding best practice and appropriate quality standards
Communication
Communicate software development solutions to a range of internal or external stakeholders to ensure clear understanding of requirements and how they have been met or adjusted
Security Implications
Consider security implications of proposed design to ensure that security considerations are built in from inception and throughout the development process
Written Solutions
Write logical and maintainable software solutions to meet the design and organisational coding standards (Software Development Lifecycle -Implementation and Build phase)
Security Application
Apply security best practice to the software solution throughout the software development life-cycle
Project Documentation
Create and maintain appropriate project documentation to explain the development process and resources used
Recovery Techniques
Apply appropriate recovery techniques to ensure the software solution being developed is not lost (Software Development Lifecycle -Implementation and Build phase)
Change Control
Implement appropriate change control to ensure that software development changes may be tracked and quality risks managed
Implementation and Build
Undertake unit testing of solutions, with appropriate levels of test code coverage, to identify and, where necessary, resolve issues (Software Development Lifecycle -Implementation and Build phase)
Testing
Perform testing of the software solution to ensure a high quality output (Software Development Lifecycle -Test phase)
Deployment
Deliver a suitably documented deployable solution to the customer for their use (Software Development Lifecycle -Deploy phase)
Delivery Support
Support delivery of one or more software deployment phases, such as trials and final release, to ensure that software developer outcomes are deployed correctly
Customer Application Support
Provide support during software trials and after final release to ensure that customers understand and can correctly apply the product, and risks are mitigated
Customer Service
Respond appropriately to given Service Level Agreements (SLAs) to ensure that time and resources invested in software development activity are allocated appropriately to deliver good customer service
Bug Fixing
Apply suitable ‘bug fix’, appropriate to the severity and priority of the software development issue identified
Self Learning
Practice continuous self learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
The broad purpose of the occupation is to ascertain how data can be used in order to answer questions and solve problems. Data analysis is a process of requirement-gathering, inspecting, cleansing, transforming and modelling data with the goal of discovering useful information, informing conclusions and supporting decision-making.
Data analysis has multiple facets and approaches, encompassing diverse techniques under a variety of names. In today’s world, data analysis plays a crucial role in making decisions more evidence-based and helping organisations operate more effectively.
Occupational Duties
Identify data sources to meet the organisation's requirement
Using evidence-based decision making to establish a rationale for inclusion and exclusion of various data sets and models
Liaise with the client and colleagues
From other areas of the organisation to establish reporting needs and deliver insightful and accurate information
Collect, compile and, if needed, cleanse data
Such as sales figures, Digital Twins etc. solving any problems that arise, to or from a range of internal and external systems
Produce performance dashboards and reports
In the Visualisation and Model Building Phase
Support the organisation by maintaining and developing reports for analysis
To aid with decisions, and adhering to organisational policy/legislation
Produce a range of standard and non standard statistical and data analysis reports
In the Model Building phase
Identify, analyse, and interpret trends or patterns in data sets
Draw conclusions and recommend an appropriate response
Offer guidance or interpretation to aid understanding of the data
Summarise and present the results of data analysis
To a range of stakeholders, making recommendations
Ensure data is appropriately stored and archived
In line with relevant legislation e.g. GDPR
Provide regular reports and analysis to different management or leadership teams
Ensuring data is used and represented ethically in line with relevant legislation (e.g. GDPR which incorporates Privacy by Design)
Practice continuous self learning to keep up to date with technological developments
To enhance relevant skills and take responsibility for own professional development
Occupational Duties
Identification
Identify cyber vulnerabilities in a system along with threats and hazards to a system, service or processes to ensure security is maintained, inform risk assessments and design of security features
Research
Research and investigate attack techniques and recommend ways to defend against them
Risk Assessments
Support cyber security risk assessments, cyber security audits and cyber security incident management
Cyber Security Designs
Develop security designs with design justification to meet the defined cyber security parameters
Technologies
Configure, deploy and use computer, digital network and cyber security technology
Coding
Develop program code or scripts for a computer or other digital technology for example an industrial control system
Reporting
Write reports, give verbal reports and presentations in the context of the cyber security role
Process Management
Manage cyber security operations processes in accordance with organisational policies and standards and business requirements
Cyber Wars
Participate in cyber war gaming and simulations (technical & non-technical) for example to better understand cyber-attack and defence, rehearse responses, test and evaluate cyber security techniques
Industry Developments
Keep up to date with industry trends and developments to enhance relevant skills and take responsibility for own professional development
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